Centralized Services Engineer (International)

Intelligent Technical Solutions is seeking a Centralized Services Engineer to ensure the seamless operation and optimization of IT environments. The role involves acting as an escalation point for complex issues, managing onboarding and offboarding processes, and maintaining infrastructure architecture while driving innovation through automation and tool integrations.

Responsibilities:

• Serve as the escalation point for complex issues unresolved by the internal helpdesk team
• Act as an escalation point for backup remediation, ensuring critical data recovery and system integrity
• Oversee internal user onboarding and offboarding processes to ensure a seamless experience
• Manage client onboarding and offboarding, ensuring all systems, accounts, and configurations are properly set up or decommissioned
• Design, implement, maintain, and troubleshoot datacenter and cloud infrastructure, focusing on Windows and Azure environments
• Develop and maintain backup infrastructure architecture using Veeam to ensure reliable data protection and recovery
• Design, deploy, and maintain Veeam backup solutions for internal and client environments
• Perform regular backup verification with Veeam to ensure integrity and recoverability of data
• Escalate and remediate backup failures, ensuring minimal downtime and data loss
• Optimize Veeam backup policies and strategies for efficiency, compliance, and security
• Maintain and troubleshoot the ConnectWise Automate platform
• Develop and optimize RMM scripts and automation workflows to improve efficiency and reduce manual tasks
• Maintain and troubleshoot Addigy and Intune platforms
• Create and manage MDM scripting and automation solutions to streamline mobile device management
• Maintain and troubleshoot ConnectWise Manage to ensure smooth operation of service delivery workflows
• Conduct proof-of-concept evaluations for new MSP tools
• Integrate tools within the MSP environment to enhance operational efficiency
• Architect and maintain Windows and third-party patching processes to ensure compliance and security
• Create and maintain comprehensive documentation for infrastructure, tools, and processes
• Document Veeam backup configurations, verification processes, and remediation procedures

Requirements:

• Relevant Microsoft certifications
• 3+ years of experience in a similar role within an MSP environment
• Expertise in Windows Server, Azure infrastructure, and cloud technologies
• Proficiency with RMM tools (ConnectWise Automate) and PSA platforms (ConnectWise Manage)
• Strong scripting skills in PowerShell or similar languages
• Experience with MDM platforms (Addigy, Intune)
• Familiarity with MSP tools and their integrations
• Experience with database platforms (MSSQL, MySQL)
• Adept at networking (Cisco, HPE, Dell, SonicWall, FortiGate)
• Strong understanding of backup infrastructure architecture, deployment, and verification using Veeam
• Experience with Veeam backup solutions and troubleshooting backup failures
• Strong problem-solving and troubleshooting abilities
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with a focus on process improvement
• Skilled in documentation
• A home office set up that meets the specified requirements
• A very strong cultural fit the ITS way
• Excellent command of the English language both spoken and written
• Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments
• Able to provide NBI Clearance (for PH applicants)
• Networking certifications advantageous
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer