Software Engineer

Flip is a company focused on providing advanced Voice AI solutions for eCommerce and healthcare brands. They are seeking a Software Engineer to create user experiences, design new features, and manage the Flip assistant's pipelines while working with Python-based systems and external APIs.

Responsibilities:

• Create user experiences, design and implement new features, and oversee entire pipelines of the Flip assistant
• Work on intricate Python-based systems that interface with a wide range of external APIs
• Develop optimized LLM interfaces, handle complex dialogue management and flows, shape conversational workflows, and ensure low-latency, high-availability voice experiences
• Dive into the deep end of a complex Python codebase and quickly understand what’s going on from the syntax
• Write clean, pythonic, well-tested, and maintainable code, building off existing functionality appropriately, and adopting established code style
• Perform thorough yet swift PR code reviews – for code written by the R&D team and your own
• Monitor performance and troubleshoot production issues across services and integrations in a timely manner
• Push the product forwards and not concerned about theoretical engineering perfection when it doesn’t matter
• Care about the customer