Call Center - FNOL Customer Service Rep - Work from home!

Claims Management Resources, Inc. (CMR) is in the business of subrogation, helping customers recover payments on damage claims. They are seeking an FNOL Customer Service Representative to handle inbound calls and accurately record First Notice of Loss claims while providing excellent customer service.

Responsibilities:

• Accept inbound calls from engineers, technicians and other field operators reporting FNOL
• Communicate effectively while entering data accurately into a customized database
• Report underground damage to locate companies when applicable
• Provide outstanding service to customer representatives
• Analyze photos and map the correct location

Requirements:

• Ability to type a minimum of 55 wpm, error free; a typing test will be required
• Fully competent with Microsoft Excel, Word, Outlook, PDF's and internet searches
• Advanced phone and verbal communication skills
• Active listening skills
• Excellent written communication skills
• Excellent reading skills; must be able to read and follow a script
• Must be able to analyze and interpret photos to determine damage
• Must establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment
• 6 months to 1-year previous customer service call center experience required
• High School Diploma or equivalent
• Experience with Microsoft Teams a plus