Automation Frontline Engineer

Robert E. Mason & Associates, Inc. is a 100% employee-owned company focused on providing industry-leading process equipment and services in automation and reliability. The Frontline Engineer will be responsible for fielding support calls from customers, troubleshooting automation issues, and ensuring minimal delays during process startup and production.

Responsibilities:

• Field time-critical support calls related to DeltaV DCS, MES interfaces, and related systems
• Communicate with operations personnel to understand the scope of a problem, and relay necessary troubleshooting actions
• Identify and troubleshoot batch recipe issues within the DeltaV DCS system
• Identify and troubleshoot issues within MES interfaces
• Identify and troubleshoot issues related to system hardware, software, network, and instrument bus technologies
• Generate accurate and concise call logs for tracking and change management purposes
• Work independently, remotely
• Work a rotating shift schedule
• Up top 5% travel to NC,SC, VA core R.E. Mason offices for trainings/meetings

Requirements:

• Excellent verbal and written communication skills
• Ability to meet project team commitments and deadlines
• Ability to work in team environment; a team player
• Ability to work independently, self-directed, self-motivated, and detail oriented
• Customer focused
• Organized and reliable; demonstrates integrity
• Be a United States Citizen with a valid driver's license
• B.S. in CHE, EE, ME, Comp. Eng, Comp. Sci., other related disciplines OR
• 3+ years of relevant experience as an operator in a DeltaV controlled manufacturing facility
• MS Office Experience
• 1+ years of relevant automation experience with DeltaV Control Systems
• Experience with additional Control Systems or PLCs
• ISA S88 experience
• Understanding of regulated or validated systems
• Prior experience working in a relevant manufacturing environment
• Windows Server 2016/2019 and network troubleshooting skills