Senior Business Systems Analyst

Snorkel AI is on a mission to transform expert knowledge into specialized AI at scale. The Senior Business Systems Analyst will play a key role in the Revenue Operations team, collaborating with Sales and Delivery stakeholders to ensure operational systems, particularly Salesforce, are configured to meet business needs and support customer engagements.

Responsibilities:

• Partner with Sales and Delivery leadership to gather, document, and prioritize business requirements for operational systems and workflows
• Translate business needs into scalable system designs and implement solutions directly in Salesforce, including objects, flows, validation rules, automation, and configuration updates
• Collaborate with Revenue Operations and cross-functional teams (Marketing, Finance, Analytics, Delivery, and Supply) to ensure system changes and new processes align across teams and do not negatively impact downstream systems
• Implement SOPs, governance frameworks, and system controls to improve Salesforce data hygiene and maintain Salesforce as a trusted source of truth
• Evaluate existing operational processes and recommend system and workflow improvements that increase efficiency and scalability
• Support the rollout of new system capabilities and enhancements across Salesforce and connected business systems
• Ensure system changes are properly tested, documented, and communicated to stakeholders
• Partner with Enablement to ensure systems and new processes are effectively adopted and consistently utilized across teams
• Manage system change requests and collaborate with RevOps leadership on prioritization and rollout planning

Requirements:

• 5+ years of experience in Business Systems Analysis, Revenue Operations, Sales Operations, or similar operational roles
• Strong experience gathering and translating business requirements into system solutions
• Salesforce Administrator certification with hands-on experience in Salesforce administration and configuration
• Familiarity with system integrations or workflow automation tools
• Experience supporting Sales and Delivery operational workflows
• Strong documentation and process mapping skills
• Excellent stakeholder management and cross-functional communication skills
• Strong analytical and problem-solving abilities with high attention to detail
• Ability to manage multiple initiatives in a fast-moving environment
• Salesforce Advanced Administrator certification
• Experience in B2B SaaS or AI/technology companies