IT Quality Assurance Analyst-Salesforce (Project)

The selected IT Quality Assurance Analyst must be proficient in the following areas:

• Development of detailed test plans and strategies based on project requirements and specifications.
• Creation of comprehensive test cases and scenarios to cover application functionality, performance, and security.
• Manual and automated testing methods to identify defects and ensure the software functions as intended.
• The ability to identify, document, and report bugs and issues, providing detailed information to developers for resolution.
• Regression testing to ensure that new code changes do not adversely affect existing functionality.
• The ability to work closely with developers, product owners, testers and other stakeholders to understand requirements and provide feedback on potential improvements.
• The ability to analyze test results and quality metrics to identify trends and areas for improvement.
• Facilitating User Acceptance Testing with end-users to validate that the software meets their needs.
• Implementing improvements to testing processes and tools.
• Maintaining detailed documentation of test procedures, results, and quality assurance activities.

Requirements for Assigned Personnel:

Plan and Assure Completion of QA functional testing of solutions.

As the IT Quality Assurance analyst for the CCB's Salesforce Application the QA is responsible for product monitoring and tracking, creation of test processes and implementation of standard procedures to ensure the developed solutions meet the desired specifications.

This includes assuring testing is completed prior to release of any product or feature. At times, quality assurance activities may be delegated to other members of the team. Expected activities include:

• Review functional and design specifications of the system to acquire the knowledge necessary to ensure software solutions meet established standards before release.
• Identify requirements that need additional clarification prior to testing.
• Determine the appropriate level of analysis and whether formal or informal plans are required.
• Develop test plans, scenarios, scripts and procedures based upon the requirements and documentation for the solutions being tested to ensure requirements are met.
• Collaboration with the business and development teams to establish the scope and timeline for testing plans.
• Management of testers and assignment of testing activities according to established plans.
• Facilitation and participation in testing activities for both new implementation and support to ensure that testing plans and procedures are followed and documented.
• Communication of defects with adequate detail
• Documentation of test results and reporting on quality metrics

Communicate effectively with fellow coworkers and project stakeholders:

• Maintain professionalism and respect while interacting with coworkers and stakeholders.
• Ensure that all communication, both written and verbal, is presented to coworkers and stakeholders is clear, logical and has been reviewed to assure it is error free and grammatically correct.
• Share knowledge of incurred problems and resolution with team members.
• Communicate any problems and/or issues with team in a timely manner to ensure prompt attention and resolution.
• Communicate recommendations and ideas for improving the testing processes, procedures, and policies of the Team.
• Ensure that delays in scheduled QA tasks are communicated to the team and leadership in a timely manner.
• Inform Project Manager/Scrum Master of any missing QA activities that are needed to ensure that all aspects of the project are included.
• Facilitate one-on-one and group meetings with a clear agenda and follow-up documentation of decisions and action steps. Whenever possible ensures that meeting participants are presented with background materials with enough time to review and actively participate in conversations.
• Promote excellent teamwork in all aspects daily work.