Senior Salesforce Business Analyst

Cardinal Health is a company that oversees the effective development, delivery, and operation of computing and information services. They are seeking a Senior Salesforce Business Analyst who will partner with business leaders and project teams to identify business needs and deliver Information Technology solutions, ensuring that project scopes align with business goals.

Responsibilities:

• Analyzes new capabilities and changing business needs to inform the delivery of Information Technology solutions. Investigates business operations, identifies causes behind the results achieved, and articulates the effects of those results on the business
• Partners with functional experts to ensure scope is clearly defined for projects and implementation initiatives. Continually evaluates projects’ achievement of associated business cases and prevents unnecessary investment
• Leads elicitation sessions with impacted stakeholders to develop and articulate process flows, requirements and rules, and prepare appropriate documentation
• Collaborates with subject matter experts to execute user acceptance testing and change management activities and to understand the results of these activities
• Provides timely and effective communication, including appropriate status updates, to all impacted stakeholders and project partners, conveying technical concepts and project progress simply and concisely
• Summarizes and presents project results to business leaders in partnership with project stakeholders and Director
• May independently lead discussions with senior leaders, serving as a subject matter expert on business process improvements and relevant solutions
• Manages relationships with vendors as necessary for project execution and works with external parties to achieve system integration
• Provides guidance to less experience Business Analysis professionals based on past experiences and expert knowledge of solutions and Cardinal Health’s IT systems

Requirements:

• 8-12 years of relevant Salesforce Implementation experience
• Strong expertise in Sales Cloud
• Strong expertise in Service Cloud
• Strong expertise in Marketing Cloud Account Engagement /Pardot
• Proven experience in solution design and architecture
• Ability to translate business requirements into technical solutions
• Strong experience working on large SFDC implementations across Sales Cloud, Service Cloud and Marketing/Pardot Cloud
• Leadership experience in leading/mentoring junior team members
• Bachelor's degree in related field, or equivalent work experience
• Experience with Salesforce integrations and APIs
• Experience working in enterprise-scale Salesforce environments