Principal Product Designer

Housecall Pro is a company dedicated to supporting home service professionals by streamlining their operations and enhancing their business efficiency. The Principal Product Designer will lead the design strategy for AI-driven product experiences, architecting scalable design systems and mentoring the design team to improve the user experience.

Responsibilities:

• Lead the design strategy for complex, high-impact product areas that align with HCP's long-term goals, with an emphasis on AI-driven product experiences
• Define and drive the design vision for HCP's AI features, translating complex AI capabilities into clear, intuitive workflows for Pros
• Build and maintain sophisticated prototypes that push the boundaries of current product capabilities
• Architect scalable design systems that ensure consistency across all platforms and touchpoints
• Drive cross-functional alignment by communicating design vision to executive leadership and stakeholders
• Mentor and elevate the craft of the broader design team through critiques and best-practice sharing
• Integrate AI-driven workflows into the product experience to automate manual tasks for our Pros
• Collaborate with engineering to ensure high-fidelity implementation of complex interactions
• Analyze user data and feedback to iterate on product features and improve overall usability
• Identify and mitigate design risks before they impact the development cycle
• Advocate for the user at every stage of the product development lifecycle

Requirements:

• 10+ years of experience in product design or a related field or equivalent work experience
• Proven track record of leading design for complex SaaS products at scale
• Strong prototyping and product development capabilities with a focus on functional output
• Advanced proficiency in design and prototyping tools (i.e. Figma, Framer, Principle)
• Comfort working in tools like Figma, though it is not your primary focus for execution
• Familiarity with AI/code-assisted platforms (i.e. Claude, Cursor, Codex)
• Deep understanding of modern front-end technologies and how they influence design feasibility
• Bachelor's degree in Design, HCI, or equivalent work experience
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Exceptional system-thinking skills and the ability to see how individual features fit into the macro ecosystem
• High degree of comfort with ambiguity and the ability to pivot based on new data or technology shifts
• Proactive mindset with a preference for actively using emerging AI tools in your daily workflow
• Strong communication skills with the ability to tell a compelling story around design decisions
• A 'builder' mentality that favors functional prototyping over static mocks
• Deep empathy for small business owners and the challenges of the trades industry