Customer Success Manager

Crossing Minds is a platform that specializes in providing perceptive recommendations powered by advanced AI technology. They are seeking a Customer Success Manager who will build relationships with clients, onboard new customers, and ensure their needs are met through collaboration with various teams.

Responsibilities:

• Build deep, trusted relationships with key contacts and executives at our customer's companies
• Review ongoing customer campaigns and provide strategic guidance to customers
• Successfully onboard and deploy new customers by working closely with the engineering team
• Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers
• Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met
• Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc
• Ability to balance a constant flow of short-term projects while looking ahead for 'what’s next' for our customers
• Be the voice of the customers and provide customer feedback internally to stakeholders
• Identify, sell, upsell, enable, and manage opportunities with our customers

Requirements:

• At least 5 years of enterprise SAAS customer success experience
• A thoughtful and empathetic approach when dealing with customers and internal stakeholders
• An analytical mindset focused on uncovering opportunities for customers
• An understanding of the AI software landscape
• Ability to work with a diverse range of customers, who each have their own vision and measure of success
• Ability to manage projects, roadmaps, and onboarding with engineers and product teams
• Experience working with international customers in a past role