Senior Customer Success Manager

Wonderlic is a company that specializes in fair, predictive science to help individuals find their best job. They are seeking a dynamic Senior Customer Success Manager to drive revenue growth through client satisfaction and long-term partnerships, leveraging expertise in HR technology. The role involves managing customer relationships, ensuring product value realization, and acting as a trusted advisor to clients.

Responsibilities:

• Proactively identify opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets
• Cultivate strong client relationships through strategic conversations that align Wonderlic's solutions with the client's business objectives
• Serve as the primary point of contact for customers, representing their voice to internal teams, and ensuring smooth transitions between Sales and Customer Success
• Conduct business reviews to assess and ensure the value realization of our products and develop tailored action plans to address any issues
• Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions
• Use customer health monitoring tools to identify and mitigate risks, ensuring a proactive approach to customer success
• Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations
• Introduce new products and features to customers, ensuring they are fully informed of their value and benefits
• Function as a customer advocate within the company, streamlining the customer experience to prevent turnover
• Create feedback loops between customers and product teams to identify and remove barriers to customer adoption

Requirements:

• 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions (Recruiting, HCM, LMS, etc.)
• Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities
• Strong sales acumen, with excellent communication, negotiation, and relationship-building skills with HR and L&D decision-makers
• Analytical skills and the ability to leverage data to guide client conversations and uncover opportunities
• Proactive and collaborative mindset, with the flexibility to thrive in a fast-paced environment
• Proven Success: Recognized for exceptional commercial achievements and consistently exceeding targets – especially in formalized recognition programs
• Consistent Excellence: A strong track record of meeting and surpassing expectations
• Stability and Growth: Demonstrated ability to achieve long-term success and growth within previous roles
• HR Tech Expertise: Extensive experience in B2B SaaS Customer Success, ideally with HR technology solutions (Recruiting, HCM, LMS, etc.)
• Industry Knowledge: Deep understanding of the challenges faced by HR, Recruiting, and Employee Development leaders
• Leadership: Recognized subject matter expert with experience coaching or mentoring others
• Curiosity and Creativity: Naturally curious and creative in your approach to solving problems