Virtual Call Center Customer Service Rep

Go Store It Self-Storage is a company that values a rewarding and empowering work culture. They are seeking a Virtual Call Center Customer Service Representative to provide exceptional service to customers through various communication channels while handling account updates and promoting products.

Responsibilities:

• Be the friendly and helpful voice for customers exploring storage solutions
• Deliver exceptional service via phone, email, live chat, and video support
• Handle account updates, billing questions, online rentals, and payment processing
• Promote insurance, products, and special offers
• Submit and follow up on maintenance requests
• Thrive in a collaborative team environment that values heart and hustle

Requirements:

• 2+ years of customer service or call center experience
• Calm, friendly, and confident phone demeanor
• Strong multitasking and tech skills
• A positive, motivated, team-first attitude
• Sales/upselling experience
• Bilingual (Spanish)
• Familiarity with tools like MS Outlook and Sitelink