Implementation Project Manager

Medallion is a leading provider operations platform in healthcare, focused on eliminating administrative bottlenecks to enhance patient care. The Implementation Project Manager will oversee the implementation phase of the customer journey, managing multiple projects and serving as the main point of contact for customers to ensure their success with Medallion's services and products.

Responsibilities:

• Build project plans with clear milestones, due dates and hold customers as well as internal partners accountable to achieving those objectives
• Proactively project manage the implementation process end-to-end to achieve target timelines and goals
• Partner with the appropriate internal and external teams to align on key milestones and workflows
• Identify any blockers that could delay an implementation; partner with the appropriate internal and external teams to resolve
• Collaborate with internal stakeholders to define project scope, goals, and deliverables, and manage expectations throughout the customer journey
• Support our largest customers as they familiarize themselves with our data model and import requirements
• Comfort with APIs, integrations, or system configurations - enough to manage and communicate with product/engineering teams
• Ensure your customers are set up to achieve their first value with Medallion
• Be a champion of our customers; identify opportunity areas and create tight feedback loops between our customers and internal teams
• Proactively identify gaps in current implementation process
• Drive development of processes and resources as needed to support implementation team’s goals of scalability while maintaining strong customer NPS
• Foster a culture of collaboration, accountability, and excellence within the overall team at Medallion, promoting a positive work environment and driving team cohesion

Requirements:

• 5+ years of experience in implementation and/or project management, specifically leading complex SaaS implementations
• Prior experience at a B2B SaaS startup, ideally in health tech, digital health, or healthcare operations
• Proven experience managing enterprise-level projects in a complex organizational environment, with a track record of successful technical project delivery
• Proven track record of leading end-to-end client implementations
• Exceptional client-facing communication: executive presence, ability to lead stakeholder calls, be the technical translator
• Experience with SaaS configuration (integrations, APIs, workflows, permissions, reporting)
• Proficiency with project management tools like ClickUp, Jira, and Asana
• Strong problem-solving and decision-making abilities, with a focus on driving results and achieving project objectives
• Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders at all levels