Marketing AI Operations Manager

Nerdio is a company dedicated to simplifying IT professionals' lives through Microsoft cloud technologies. They are seeking a Marketing AI Operations Manager to lead the integration of AI and automation within their marketing team, focusing on identifying opportunities for efficiency and building solutions that enhance marketing operations.

Responsibilities:

• Work closely with team members across marketing to identify the highest-value opportunities to improve efficacy and efficiency through AI, data, and automation
• Evaluate and prioritize use cases based on potential impact, feasibility, and data readiness, and maintain a clear roadmap of initiatives communicated to stakeholders
• Stay current on the evolving AI tool landscape and bring forward-looking recommendations on where to invest next
• For each priority use case, determine what data is needed to drive the best outcome, whether from the CRM, intent platforms, engagement tools, third-party sources, internal assets, etc
• Work cross-functionally with RevOps, Sales, and IT to pull relevant data together in a structured and accessible way
• Partner with marketing stakeholders to design and build automation and agentic workflows that improve the quality and speed of their work
• Use Claude, Claude Code, Claude Workspace, and related tools to create working solutions — from prompt-driven workflows to multi-step agentic processes that run with minimal manual intervention
• Iterate on deployed workflows based on real usage and outcomes, continuously improving impact
• Act as a thought partner and co-builder for team members who want to apply AI to their specific function, making complex capabilities accessible and practical
• Architect and maintain a central repository of AI capabilities, skills, prompts, and reference assets that the marketing team can access, reuse, and build on
• Establish standards and lightweight governance for how the marketing org uses AI tools — ensuring alignment, consistency, and scalability as usage grows
• Enable team members to adopt new workflows and build their own AI fluency through documentation, training, and hands-on support
• Ensure that knowledge and solutions developed for one function are systematically available to the rest of the team, preventing duplicate effort and compounding gains over time

Requirements:

• Fluency with Claude, Claude Code, Claude Workspace, and related AI tools — able to build working agentic workflows, design multi-step automation, and get practical results, not just generate outputs
• Strong working knowledge of AI-powered workflow tools and how to connect them to real marketing use cases (content production, campaign ops, lead management, reporting, and similar)
• Experience working in or alongside a B2B marketing team, with genuine understanding of how demand generation, content, field, and campaign functions operate
• Ability to identify, frame, and prioritize problems clearly — moving from a fuzzy workflow complaint to a structured solution without needing heavy oversight
• Strong communicator who can explain AI capabilities and workflow designs to non-technical stakeholders and get buy-in for new ways of working
• Comfortable operating in a fast-moving environment where the tools, best practices, and organizational needs are all evolving simultaneously
• Experience building with automation platforms such as n8n, Zapier, Make, or similar tools
• Familiarity with CRM and marketing automation platforms — HubSpot, Salesforce, or similar — and how data flows between them
• Working knowledge of intent and enrichment platforms such as ZoomInfo, 6sense, or Bombora
• Experience creating internal enablement resources: prompt libraries, workflow documentation, training guides, or AI playbooks
• Background in a high-growth B2B SaaS or technology company