Product Manager – AI Channel Solutions, Remote

GuideWell is seeking a Product Manager to shape and drive intelligent channel solutions that redefine the healthcare experience. This role involves leading the strategy and execution of AI-powered products, managing cross-functional teams, and optimizing user experience initiatives.

Responsibilities:

• Plan and oversee large-scale transformation initiatives, including the definition, design, development, implementation, and integration of people, processes, and technology that lead to measurable experience and administrative cost outcomes
• Gather business insights and assess impacts to build a product strategy for AI Chatbots and Agent AI, including product vision, high-level functionality, and business case creation
• Prioritize and maintain the product backlog in alignment with product vision and strategy
• Serve as the lead, partnering closely with Executive Sponsors, Business Leads, segment leadership, and IT partners; act as a thought leader on applying user experience (UX) and AI-driven solutions to business problems
• Lead experience metric definition to translate user expectations into KPIs and operational metrics for products
• Lead cost/benefit assessments to define potential financial, business, and industry impacts of initiatives
• Manage risk by establishing project management processes (status reporting, dependency tracking, steering updates)
• Guide initiatives through governance, steering, and formal gate processes
• Mentor junior team members and contribute to the maturity of the product management discipline

Requirements:

• 6+ years related work experience
• Related Bachelor's degree or equivalent work experience
• Clearly articulates concepts, objectives, and value
• Experience delivering large, high‑profile initiatives
• Leads and manages Product Owner efforts
• Understanding of AI concepts and cloud platforms
• Develops and communicates a clear product roadmap
• Determines scope and creates features
• Prioritizes features against the roadmap
• Experienced managing product roadmaps end‑to‑end
• Builds and manages cross‑functional teams
• Communicates effectively with stakeholders
• Comfortable having difficult conversations and proactively resolving issues
• Proven experience adapting to changing priorities and scope
• Pivots quickly with minimal information
• Manages high‑pressure situations
• Experienced with high‑visibility projects
• Maintains composure under stress
• Connects AI solutions to meaningful business outcomes
• Uses data to recommend solutions and shape future‑state experiences
• Identifies opportunities for continuous improvement and growth
• Understands SAFe framework and execution processes
• Familiarity with healthcare, customer service, self‑service, and digital engagement technologies
• Lean/Six Sigma or Product Management certification
• Business knowledge of Florida Blue