Customer Success Manager (Remote)

Premagic is seeking a proactive and customer-focused Customer Success Manager to join their team. The role involves managing client relationships, ensuring customer satisfaction, and driving product adoption in the event industry.

Responsibilities:

• Build and maintain strong, long-term relationships with assigned clients
• Act as the main point of contact for customers, ensuring smooth onboarding and ongoing support
• Understand client objectives and ensure successful use of our platform to achieve desired outcomes
• Monitor customer engagement and proactively identify opportunities for upselling and cross-selling
• Collaborate closely with internal teams (Sales, Product, and Operations) to ensure seamless service delivery
• Manage client renewals, track success metrics, and reduce churn through consistent engagement
• Handle escalations effectively while maintaining a positive customer experience
• Collect and share customer feedback to help shape future product enhancements

Requirements:

• Bachelor's degree in Business, Marketing, or a related field
• 3–5 years of experience in a Customer Success, Account Management, or Client Servicing role
• Excellent communication, presentation, and problem-solving skills
• Strong organizational skills with the ability to manage multiple accounts simultaneously
• A customer-first mindset with a passion for building lasting relationships
• Experience in the event industry or event technology platforms is highly preferred