Director, Product Design

ServiceTitan is committed to creating an exceptional work environment for its employees, known as Titans. They are seeking a Director of Product Design to lead the design of their back office workflows, ensuring a high-quality user experience while mentoring a team of designers and contributing to product strategy.

Responsibilities:

• Hire, train, mentor, and retain a high-performing team of product designers and design managers to execute our overarching product vision and strategy with a measurable impact on our business
• Own the end-to-end design of back office workflows spanning AP, AR, purchasing, inventory, project financials, and month-end close — designing them as a unified system, not a collection of features
• Lead through complexity: back office users — field operators, office managers, controllers— have high stakes and low tolerance for friction. Help the team deeply understand who they're designing for
• Partner with peer teams to evolve our product development process and ensure projects are well-defined, high impact, and successfully executed
• Build the right standards and lean processes to ensure the correct tradeoff between quality, capabilities, and time while meeting a consistently high bar for design and overall user experience
• Contribute to product strategy and roadmaps that will help us to achieve our company vision and objectives
• Be an active mentor for designers and design managers, helping them build context, strong decision-making skills, and empathy for our users by providing feedback to help strengthen the team
• Inspire a user-centric culture within the team and across the organization
• Influence the Product roadmap meaningfully and focus relentlessly on supporting cross-functional teams to solve real problems for our users and ensure to prioritize User-Centered Design projects
• Responsible for overall team performance and health, resource allocation, project prioritization, team allocation, trade-off discussions and building a culture of design excellence
• Understand the users deeply across different segments through research, user insights and lead product design to drive measurable outcomes
• Drive accessibility into products through inclusive design, awareness, and innovation
• Report directly to the VP of Experience Design and ambitiously scale a design team to match the needs and strategy of the platform

Requirements:

• Experience in a SaaS or enterprise environment or one comparable, preferably on a platform
• Have built a team of 10 or more
• Hands-on familiarity with AI-assisted design tools (e.g. Figma Make, Claude, Cursor, or similar) and a curiosity to keep evolving your practice as the tooling does
• Experience designing for agentic or AI-driven experiences — especially where users need to review, approve, or override system-generated outputs
• Passion for improving User Experiences at scale while supporting business objectives with the ability to help measure those improvements via both quantitative and qualitative methods
• Proven track record for solving difficult UX design problems and simplifying complex workflows to shape intuitive and delightful interfaces for customers
• Be a strong leader and coach, dedicated to helping your team reach their full potential, effectively delivering direct feedback to product designers in their work and fostering a culture of healthy design processes across the entire company
• Top-notch prioritization and organizational skills. Excited by the idea of managing multiple responsibilities at once and ruthlessly prioritizing the highest impact work
• Excellent communication skills with strong analytical abilities, conflict resolution, and negotiation skills with the ability to work well across various levels of the organization
• Ability to lead major cross-functional initiatives in a fast paced environment, building project plans and roadmaps, securing and leading resources, and identifying and removing roadblocks