Level 1 SAP Basis Help Desk Analyst

Johnson Technology Systems Inc (JTSi) is a federal government consulting firm providing technical services to the Federal Government. They are seeking a Level 1 SAP Basis Help Desk Analyst who will assist in the administration, maintenance, and support of SAP systems, working closely with senior consultants to ensure reliable operation and integrity of the SAP environment.

Responsibilities:

• Level 1 Basis Help Desk - trouble shoot basic problems and triage to Level 2 for bigger issues
• Work with SAP Senior Basis consultants
• Assist in the installation, configuration, and maintenance of SAP systems
• Monitor system performance, troubleshoot issues, and apply patches and updates as needed
• Perform system copies, refreshes, and client copies as part of system maintenance activities
• Administer the SAP database in alignment with agreed standards to maximize system performance and availability
• Coordinate with stakeholders to schedule downtime and minimize impact on business operations during maintenance activities
• Monitor Backups for successful completion
• Monitor SAP systems and create Service Now tickets

Requirements:

• Minimum of 3 years SAP basis experience
• Experience in SAP Backup and Recovery, SAP Basis Monitoring, SAP Patch Management, Router Configuration, SAP Kernel Administration and SAP HANA & S/4HANA
• Basic understanding of SAP Basis concepts and administration tasks
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Willingness to learn and adapt to new technologies and processes
• Excellent English language written and oral communication skills
• Customer orientation
• HANA experience a big plus
• Opportunity to work on Cloud Technologies (AWS and Azure)