Key skills
AWSAmazon ConnectAmazon LexAWS LambdaServerless ArchitectureGenAI ServicesAmazon BedrockAmazon QAI AgentsSystem ArchitectureSecurityStakeholder ManagementAIMLGenAIServerlessLambdaBedrockLeadershipMentoringCommunication
About this role
Optum is a global leader in health care innovation, seeking an experienced Senior Application Architect with expertise in AWS and Amazon Connect. The role involves designing and delivering scalable customer engagement solutions while collaborating closely with business stakeholders to implement GenAI-powered experiences.
Responsibilities:
- Design end-to-end solutions using Amazon Connect (Chat), Lex Chatbots, and AWS services
- Develop and optimize contact flows and conversational AI experiences
- Architect Bedrock-based AI agent flows and integrate GenAI capabilities
- Define scalable, secure, and high-availability architectures
- Ensure alignment with enterprise standards and best practices
- Work with Amazon Connect, Lex, AWS Lambda, Amazon Bedrock, Amazon Q, Agent Core, and Strands Agents
- Leverage AI/ML services to enhance customer experiences
- Integrate AI agents into customer journeys and backend systems
- Engage with business teams to gather and refine requirements
- Maintain configuration workbooks and solution documentation
- Translate business requirements into technical designs
- Implement secure architecture practices
- Ensure compliance with enterprise security policies
- Perform troubleshooting and root cause analysis
- Optimize system performance and reliability
Requirements:
- 8+ years of overall IT experience
- 5+ years of relevant experience in AWS and Amazon Connect
- 5+ years of experience with system architecture, security, and troubleshooting
- 3+ years of hands-on expertise in AWS Lambda, Amazon Lex and serverless architecture
- 3+ years of experience with GenAI services (Bedrock, Amazon Q, AI Agents)
- Driver's License and access to reliable transportation
- Proven excellent communication and stakeholder management
- Proven solid analytical and problem-solving skills
- Ability to work in cross-functional teams
- Demonstrated leadership and mentoring capabilities
- Experience in digital contact center transformation
- Exposure to omnichannel engagement platforms
- Experience migrating from Genesys or LivePerson to Amazon Connect
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy