Enterprise Customer Success Manager

Regrello is a dynamic startup focused on revolutionizing automation within manufacturing and supply chain. They are seeking an Enterprise Customer Success Manager to serve as a strategic partner for complex enterprise customers, managing the entire customer lifecycle from onboarding to value realization.

Responsibilities:

• Serve as the strategic partner and point of accountability for the success of our most complex enterprise customers
• Own the entire customer lifecycle — from onboarding and training through adoption, expansion, and measurable value realization
• Act as a trusted advisor and subject matter expert, guiding customers on best practices for implementation and AI-powered workflow transformation
• Partner cross-functionally with Product, Engineering, and Services teams to drive high adoption, satisfaction, and retention
• Identify new opportunities for use case expansion, influence key stakeholders, and foster customer advocacy
• Proactively manage customer feedback and critical issues with a focus on outcomes, not just escalation
• Represent Regrello with executive presence and credibility, acting as the voice of the customer internally and externally

Requirements:

• 5+ years of experience in Customer Success, Professional Services, or Consulting with a well-known enterprise SaaS solution
• Proven ability to partner with and present to senior client executives and cross-functional stakeholders
• Experience working with complex enterprise software (ERP, MRP, supply chain, or workflow systems preferred)
• Strong project management skills, including scope control, timeline ownership, and executive-ready reporting
• Familiarity with leading Customer Success strategies for onboarding, adoption, and long-term value realization
• Demonstrated ability to thrive in fast-paced, high-growth environments, with a willingness to wear multiple hats
• A strategic, customer-centric approach to problem solving to drive business value, not just resolve tickets
• Deep curiosity and fluency with AI and emerging technologies, with the ability to translate tech into customer outcomes
• Confidence challenging norms, working independently, and operating with a high degree of ownership