Part time REMOTE Customer Service Representative

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. They are looking for a part-time, remote Service Support Representative to handle Tier 1 customer calls.

Responsibilities:

• Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts
• Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone
• Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times
• Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
• Track, route, and escalate unresolved issues to Management
• Remain current on constant process updates and technology used within the company
• Perform duties with awareness and in accordance with the organization's policies and applicable laws
• Performs other duties as directed by management

Requirements:

• High School Diploma
• MUST HAVE RELIABLE INTERNET
• Experience in a call center environment a plus
• Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
• Ability to empathize with customer is critical
• Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment
• Possess organizational and time management skills
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
• Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion
• Ability to navigate through multiple systems