Sr. Business Analyst –LMS Implementation

Mavensoft Technologies is seeking an experienced Business Analyst to support the procurement and implementation of a new Learning Management System for a public safety training institution. The role involves engaging with stakeholders, analyzing current processes, and ensuring the LMS integrates effectively with existing systems while meeting compliance and reporting requirements.

Responsibilities:

• Identify and engage stakeholders across departments including training, operations, IT, and compliance
• Lead workshops, interviews, and working sessions to gather input and build consensus
• Surface and resolve conflicting requirements and priorities
• Document existing training processes, systems, and workflows
• Analyze current methods for course delivery, certification tracking, and compliance reporting
• Identify inefficiencies, risks, and opportunities for improvement
• Define desired future-state processes supported by the LMS
• Develop process maps, use cases, and user journeys
• Ensure alignment with operational realities, including shift-based work environments and certification requirements
• Inventory systems that will interface with the LMS (e.g., HRIS, records systems, scheduling, identity management)
• Define data flows, system interactions, and integration points
• Collaborate with technical teams to assess integration feasibility and constraints
• Identify system dependencies and risks
• Elicit, analyze, and document business and technical requirements
• Develop functional and non-functional requirements, including security and compliance needs
• Maintain a requirements traceability matrix
• Support prioritization and validation of requirements with stakeholders
• Contribute to development of RFP documents and evaluation criteria
• Participate in vendor demonstrations and solution evaluations
• Assist in scoring vendor responses based on organizational needs
• Assess the impact of the LMS on business processes, roles, and policies
• Identify organizational readiness considerations
• Collaborate with change management and training teams as needed
• Provide requirements clarification during system configuration and development
• Support user acceptance testing (UAT)
• Assist in resolving gaps between business needs and system capabilities

Requirements:

• Bachelor's degree in business administration, Information Systems, or related field (or equivalent experience)
• 3–7+ years of business analysis experience on complex system implementation projects
• Demonstrated experience analyzing system integrations and data flows
• Experience working in public sector, public safety, or highly regulated environments
• Strong documentation and requirements management skills
• Familiarity with compliance-driven training environments
• Experience supporting RFP or procurement processes
• Knowledge of identity management, or records management systems
• Certification such as CBAP, CCBA, or PMI-PBA
• Experience with LMS implementations or enterprise training systems