Mavensoft Technologies is seeking an experienced Business Analyst to support the procurement and implementation of a new Learning Management System for a public safety training institution. The role involves engaging with stakeholders, analyzing current processes, and ensuring the LMS integrates effectively with existing systems while meeting compliance and reporting requirements.
Responsibilities:
- Identify and engage stakeholders across departments including training, operations, IT, and compliance
- Lead workshops, interviews, and working sessions to gather input and build consensus
- Surface and resolve conflicting requirements and priorities
- Document existing training processes, systems, and workflows
- Analyze current methods for course delivery, certification tracking, and compliance reporting
- Identify inefficiencies, risks, and opportunities for improvement
- Define desired future-state processes supported by the LMS
- Develop process maps, use cases, and user journeys
- Ensure alignment with operational realities, including shift-based work environments and certification requirements
- Inventory systems that will interface with the LMS (e.g., HRIS, records systems, scheduling, identity management)
- Define data flows, system interactions, and integration points
- Collaborate with technical teams to assess integration feasibility and constraints
- Identify system dependencies and risks
- Elicit, analyze, and document business and technical requirements
- Develop functional and non-functional requirements, including security and compliance needs
- Maintain a requirements traceability matrix
- Support prioritization and validation of requirements with stakeholders
- Contribute to development of RFP documents and evaluation criteria
- Participate in vendor demonstrations and solution evaluations
- Assist in scoring vendor responses based on organizational needs
- Assess the impact of the LMS on business processes, roles, and policies
- Identify organizational readiness considerations
- Collaborate with change management and training teams as needed
- Provide requirements clarification during system configuration and development
- Support user acceptance testing (UAT)
- Assist in resolving gaps between business needs and system capabilities
Requirements:
- Bachelor's degree in business administration, Information Systems, or related field (or equivalent experience)
- 3–7+ years of business analysis experience on complex system implementation projects
- Demonstrated experience analyzing system integrations and data flows
- Experience working in public sector, public safety, or highly regulated environments
- Strong documentation and requirements management skills
- Familiarity with compliance-driven training environments
- Experience supporting RFP or procurement processes
- Knowledge of identity management, or records management systems
- Certification such as CBAP, CCBA, or PMI-PBA
- Experience with LMS implementations or enterprise training systems