Customer Success Manager

RPM Nautical Foundation is seeking a Customer Success Manager to join our dedicated team in Key West. This role involves nurturing client relationships and ensuring successful project implementation to drive customer satisfaction and retention.

Responsibilities:

• Manage and strengthen relationships with key clients to ensure their success
• Conduct regular check-ins and assessments to monitor client satisfaction
• Provide onboarding and training for new clients on our services
• Collaborate with internal teams to address client needs and resolve issues
• Analyze client data to identify trends and recommend improvements
• Develop and deliver customer success strategies that drive engagement
• Prepare and present performance reports to stakeholders
• Act as the voice of the customer within the organization

Requirements:

• Bachelor's degree in Business, Communications, or related field
• 3+ years of experience in customer success or account management
• Strong interpersonal and communication skills
• Proven ability to manage multiple client accounts effectively
• Excellent problem-solving skills and attention to detail
• Experience with CRM software and customer support tools
• Ability to work independently in a remote setting
• Familiarity with the maritime industry is a plus