Mid-Market Customer Success Manager

Canary Technologies is transforming the hospitality industry with its innovative AI-powered software. The Mid-Market Customer Success Manager will be responsible for ensuring successful client deployments, fostering long-term relationships, and expanding the company's presence in the mid-market sector across the US.

Responsibilities:

• Product Expertise: Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients
• Client Onboarding: Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start
• Drive Customer Value: Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value
• Relationship Management: Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap
• Portfolio Growth: Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business
• Strategic Insight: Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goals

Requirements:

• Bachelor's degree (BS/BA)
• 2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment
• Strong understanding of customer success methodologies and best practices
• Excellent communication abilities and presentation skills, capable of building trust and rapport with diverse stakeholders
• Ability to manage multiple accounts simultaneously and prioritize tasks effectively
• Proactive and results-oriented with a strong customer-centric approach
• Proven track record of working with clients through complex technical challenges
• Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations
• Confidence, charisma, and the ability to seize opportunities to drive growth and success
• Proficiency with technology and adaptability to dynamic environments
• Familiarity with the hotel or hospitality industry is a plus