Customer Service Associate Representative

Immediate need for a talented Customer Service Associate Representative. This is a 03+ Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-15983
Pay Range: $15 - $16.25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Need a hard-wired internet set up with at least 5 mbps of upload speed and 10 mbps download speed
• Must be able to work any shift between 8am-8pm EST Monday-Friday
• Conducting research on each case, reaching out to the physician's office, making out bound calls to our members, and fielding incoming calls from members.
• Track and communicate system errors in an expediential and thorough manner.
• Self-report metrics successfully and regularly.
• Take requests for care management from patients, physician offices or imaging centers.
• Research issues regarding the certification process and forward to the appropriate parties.
• Delivers basic technical, administrative, or operative Customer Service tasks.
• Performs simple data entry, sorts requests, and maintains files.
• Understands simple instructions and procedures.
• Performs Customer Service duties under direct instruction and close supervision.
• Work is allocated on a day-to-day or task-by-task basis with clear instructions.
• Entry point into professional roles.

Key Requirements and Technology Experience:

• Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options.
• Meet or exceed performance metrics related to scheduling appointments and appointment confirmations.
• Consistently multitask and conduct research on each case, toggling through various applications on multiple screens.
• Ability to be empathetic understanding that we are dealing with sensitive content with our members.
• 1+ year previous experience in a contact center setting on outbound calls or dialer experience ideally preferred, and or telephonic sales experience
• Phone skills
• Computer skills
• Basic Microsoft Excel, Microsoft Outlook, and Web-ex Teams (Internal) skills
• Must be able to type more than 30 words per minute
• Customer Service Skills (history of customer service exp) preferred
• must have basic computer understanding/skills
• High School diploma or equivalent

Our client is a leading Health Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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