Mitel PBX Eng

Serve as the Product Owner for telecom services, ensuring alignment with business and operational needs

Lead and support telecom modernization initiatives, including migration and optimization efforts

Triage, troubleshoot, and resolve complex telecom issues across platforms and environments

Drive process improvements to enhance efficiency, reliability, and user experience

Collaborate with cross-functional teams (IT, infrastructure, security, vendors) to deliver telecom solutions

Document systems, processes, and institutional knowledge to ensure continuity

Provide hands-on technical support when needed in critical situations

Microsoft Teams Phone migrations

Amazon Connect (AWS Connect)

Analog gateways and legacy telephony integration

Strong experience with Mitel PBX environments (required)

Demonstrated ability to troubleshoot and resolve complex telecom issues in enterprise environments

Experience modernizing telecom systems and improving operational processes

Strong understanding of hybrid telecom ecosystems (cloud + on-prem)

Excellent communication and stakeholder management skills

Experience in higher education or large, decentralized organizations

Familiarity with telecom compliance, security, and governance best practices

Prior experience in Product Owner or similar leadership roles within telecom or unified communications

Hands-on and proactive, with a strong sense of ownership

Collaborative and able to work effectively across technical and non-technical teams

Skilled at balancing operational support with strategic improvement initiatives

Adept at knowledge transfer and documentation to preserve institutional expertise