Hospitality Customer Service – Hotel Reservations (Remote)

Careers In Travel | Destination Planners is a professional travel planning company dedicated to creating exceptional travel experiences for clients around the globe. They are seeking friendly, detail-oriented individuals to join their team as Hospitality Customer Service Representatives for hotel reservations, assisting clients with booking and managing hotel stays to ensure seamless travel plans.

Responsibilities:

• Communicate with clients to understand their hotel needs, preferences, and budgets
• Provide accurate information about hotel options, pricing, and amenities
• Assist clients with making and managing reservations
• Maintain accurate records of client interactions and bookings
• Respond to inquiries promptly and professionally via phone, email, or online platforms
• Collaborate with team members to ensure client satisfaction
• Stay current on travel trends, hotel offerings, and industry updates

Requirements:

• Strong communication and customer service skills
• Friendly, professional demeanor with attention to detail
• Ability to work independently and manage multiple tasks
• Basic computer proficiency and reliable internet connection
• Interest in hospitality, travel, and creating memorable guest experiences
• Previous experience in customer service, hospitality, or reservations is a plus but not required