TransworldRemote
Remote Customer Service Rep - Must Reside in New Jersey (Starts 7/13/2026)
United States of America
Full Time
1 week ago
$23 - $43 USD
Visa Sponsor
Key skills
Call center experienceMicrosoft OfficeBroadband internet connectionHard wired internet connectionCommunication
About this role
Transworld Systems Inc. is seeking a Remote Customer Service Representative to join their team. The role involves responding to customer inquiries, providing documentation, and ensuring customer satisfaction while adhering to company policies and applicable laws.
Responsibilities:
- Responsible for responding to daily customer requests, inquiries, and issues through various types of correspondence
- Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event
- Dependent upon position, identify root cause of issues and concerns, determine resolution, and refer to company Management
- Dependent upon position, maintain and organize all pertinent back up information to substantiate payment postings as necessary
- Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties
- Knowledge, understanding, and compliance with company policies and procedures
- Follow up in a timely manner to ensure customer satisfaction
- Provide feedback to management concerning possible problems or areas of improvement
- Make recommendations to implement improved processes
- Perform other duties as assigned by management
Requirements:
- Must reside in New Jersey
- High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired
- Exhibit strong attention to detail
- Good mathematical and analytical skills required
- Ability to maintain the highest level of confidentiality
- Proficient personal computer skills, including Microsoft Office
- Excellent interpersonal, written, and oral communication skills
- Ability to work in a team fostered environment
- Ability to work in a multi-tasked environment
- Ability to prioritize and organize work
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
- Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
- Previous call center/customer service experience preferred