Senior Product Manager, Zappos

Zappos is seeking an experienced Product Manager to own delivery promise quality across its distinct business marketplaces. The role involves ensuring consistent delivery speed by diagnosing root causes of promise anomalies and driving product solutions, while collaborating with various teams to enhance delivery operations.

Responsibilities:

• Own the product strategy and roadmap for promise quality across Zappos' distinct business marketplaces, serving as the primary point of contact for delivery speed consistency
• Identify opportunities to improve promise quality by analyzing performance data, understanding drivers of promise deviations, and translating insights into product solutions
• Influence cross-functional teams on strategic improvements to inventory placement, operations, and transportation based on promise quality insights
• Exercise judgment prioritizing between competing initiatives based on customer impact, business value, and operational feasibility across each marketplace
• Work with technology and engineering teams to develop monitoring capabilities and predictive frameworks that identify promise anomalies and anticipate operational impacts
• Drive product solutions for systemic promise issues across inventory placement, ship optimization, promise orchestration, and outbound transportation—resolving data quality and system constraints that prevent optimal speed generation
• Establish metrics and KPIs for promise quality, developing mechanisms to track trends, quantify business impact, and measure product effectiveness
• Provide clear direction to engineering, technology, operations, and senior leadership stakeholders regarding product vision, performance insights, and recommendations
• Partner with marketing and customer experience teams to define features that communicate delivery expectations effectively
• Design scalable mechanisms for ongoing delivery speed health monitoring and continuous improvement

Requirements:

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products
• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders
• Experience in using statistical analysis to identify issues or opportunities for improvement
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences