Product Manager, Agent Platform

Workday is a Fortune 500 company and a leading AI platform for managing people, money, and agents. They are seeking a highly motivated Product Manager to design critical infrastructure for their core credit consumption calculation engine, focusing on customer needs and product strategy to ensure high satisfaction and effective solutions.

Responsibilities:

• Champion Customer Success: Deeply understand customer needs through regular interaction, especially concerning the metering and billing lifecycle, to ensure high satisfaction and trust in Workday's products
• Own the Financial Engine: Serve as the product owner for the core credit calculation rules engine. Ensure 100% mathematical accuracy, handle complex billing edge cases, and guarantee the integrity of the consumption ledger
• Drive Product Strategy: Collaborate across Finance, Sales, and Product teams to define a product strategy that effectively balances immediate customer requirements, long-term market opportunities, and relevant industry trends
• Define Key Product Problems: Identify and articulate the most critical problems the PCC should address by analyzing the market, Workday's unique advantages, and available technical opportunities
• Prioritize High-Impact Features: Evaluate potential features based on user value and business impact, and champion solutions that can be developed and shipped efficiently
• Ensure Efficient Feature Delivery: Partner closely with Engineering and Design teams to streamline the product development pipeline, ensuring new features are delivered to market quickly and safely
• Establish Data Contracts: Partner closely with engineering leads to define strict API contracts and data ingestion schemas for new products onboarding to the platform
• Act as Product Advocate: Serve as the external champion for the product and the internal voice representing the customer's perspective
• Clearly Communicate Capabilities: Articulate new product capabilities and value propositions to diverse internal and external audiences in an understandable and tailored manner