Customer Service Representative I (Remote Phoenix, AZ)

First Citizens Bank is hiring multiple full-time Customer Service Representatives for their inbound Customer Engagement Center, offering remote positions. The role involves serving as the initial point of contact for banking inquiries, providing support through calls and live chat, and resolving various banking concerns.

Responsibilities:

• Serves as an initial point of contact on banking inquiries and concerns
• Provides support for existing and prospective clients via inbound telephone calls and live chat
• Resolves concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions
• Identifies cross-sell opportunities and makes referrals as appropriate
• Provides accurate, confidential client service through bankcard, business online banking, or general servicing knowledge

Requirements:

• High school diploma or GED with 1 year call center or customer service experience
• Strong verbal and written communication skills
• Working knowledge of PC-based software
• Ability to work in multiple software applications at one time
• Strong keyboard skills
• Ability to multi-task in a fast-paced environment
• Ability to display professionalism while interacting with others
• Call center experience
• Bachelor's degree
• Financial Services experience