Staff Engineer, Quality Platform

Lob is a company transforming the way businesses use direct mail by integrating technology into a traditionally manual channel. The Staff Engineer, Quality Platform will lead the quality program, establishing standards and tools to enhance quality metrics across the engineering organization, while fostering a culture of shared responsibility for quality.

Responsibilities:

• Establish Lob's quality metrics program - standing up per-repo dashboards that surface test inventory, coverage trends, pass/fail rates, and flaky test signals across the engineering organization
• Define and roll out a scheduled nightly test execution strategy across all repos, with regression alerting and failure triage tooling that gives teams early warning before defects reach production
• Define and roll out Lob's Definition of Done - a shared standard for what 'ready to ship' means across the engineering organization and establish the CI/CD gates that enforce it: coverage thresholds, required test types, and quality checks per change category
• Define and champion Lob’s AI quality strategy - evaluating and adopting AI-assisted testing tools (test generation, flakiness detection, coverage gap analysis) and establish perspective on where AI accelerates quality outcomes vs where human judgment remains essential
• Partner with engineering teams to establish org-wide standards for integration and contract testing - defining what good looks like, configuring the CI integration that makes it adoptable, and creating visibility into which services have coverage and which don't
• Define the standards and evaluate the tooling for E2E test coverage across backend, frontend, and data pipelines - working with feature teams to establish ownership of their own workflows, with Lob's flagship print & mail and address verification products as the first adopters
• Evaluate, select, and roll out load and performance testing tooling - defining baseline SLOs for critical endpoints and integrating performance testing into the release process for high-risk changes
• Integrate security scanning tooling into a unified vulnerability dashboard that gives engineering teams and leadership clear, actionable visibility into open issues by repo, severity, and age
• Partner with engineering teams as a quality advocate - reviewing system designs for testability, identifying systemic risk patterns surfaced by incidents, and coaching engineers on testing best practices that build lasting engineering discipline
• Collaborate with engineering leadership to define org-wide quality goals, inform roadmap prioritization with quality signal data, and present engineering health metrics to stakeholders in a clear and compelling way

Requirements:

• 8+ years of hands-on experience in software engineering, quality engineering, or platform engineering roles, including at least 3 years establishing quality programs, standards, and tooling at a company where that infrastructure did not previously exist
• Demonstrated experience evaluating, selecting, and rolling out testing tooling and frameworks across multiple testing types: integration, contract, end-to-end, load, and performance - with the judgment to know which approach fits which problem
• Strong CI/CD fluency - experience configuring quality gates, integrating test results into delivery pipelines, and establishing standards that make the right behavior the default path
• A strong working knowledge of AI-assisted and testing tools with hands on experience leveraging AI for test generation, analysis or triage and a clear perspective on how AI should accelerate a quality program
• Experience standing up engineering dashboards and metrics tooling that surfaces test results across repositories, tracks flakiness, and visualizes quality trends - turning raw test data into actionable engineering health signals
• Experience integrating security scanning tooling into developer workflows, with the ability to create unified, prioritized visibility for both engineering teams and leadership
• Technical fluency across modern engineering tooling and infrastructure - able to evaluate, configure, and integrate tools to deliver impact quickly
• Exceptional communication and influence skills - the ability to earn the trust of engineers and shift culture through credibility, well-designed standards, and pragmatic advocacy rather than top-down mandates is essential
• Proven experience operating in startup or late-stage startup environments where quality culture and engineering discipline were built, not inherited. Comfort navigating ambiguity, sequencing work without established process, and delivering impact in phases
• Comfort running post-mortem analysis and connecting quality signals to production incidents, with the ability to quantify the business impact and ROI of quality investments for engineering and executive leadership
• Experience with observability and monitoring platforms is a strong plus
• Familiarity with API-first products and the specific testing challenges they present — including contract drift, versioning, and consumer-driven contract testing - is a strong plus