Operations Senior Analyst - Business Support - Remote

The Cigna Group is dedicated to improving the health and vitality of those they serve. They are seeking a Senior Operations Analyst to support leaders by analyzing data, creating reports, and improving systems and processes across multiple call center sites.

Responsibilities:

• Create and maintain reports to track performance and service levels
• Analyze data and provide clear recommendations for improvement
• Support leadership with reporting, audits, and special projects
• Audit and validate time sheets and operational data
• Support new hire onboarding and system setup
• Improve processes by identifying gaps and streamlining workflows
• Prepare and review operational and financial documents
• Monitor production targets and ensure controls are in place
• Manage projects and support program implementation
• Resolve non‑routine issues escalated from junior team members
• Work independently while partnering with senior team members as needed

Requirements:

• High School Diploma or GED required
• Experience using Workday, Excel, PowerPoint, and databases required
• Strong skills in data analysis, reporting, and systems navigation
• Experience creating reports and using data to drive decisions
• Strong organizational, time management, and attention to detail skills
• Ability to manage multiple priorities in a fast‑paced environment
• Comfortable working with changing priorities and limited direction
• Proven project management and problem‑solving skills
• Strong communication and relationship‑building skills
• 2+ years of analytical, reporting, or technical experience preferred
• Prior experience as a Lead, Coach, or Supervisor role preferred