Customer Service Reporting and Administration

VT Industries is seeking a Customer Service Reporting and Administration professional. The role involves maintaining data integrity, developing and validating programs, and supporting system processes within the countertop division.

Responsibilities:

• Accountable for accurate and timely creation, maintenance, and cleanup of data across multiple systems
• Maintain data integrity within IFS, including:
• Accuracy across all item levels
• Querying and reporting as requested
• Creating and maintaining system views
• Ongoing data cleanup and validation
• Develop, test, and validate new or updated programs related to VT Online and the Configurator
• Draft and maintain Standard Operating Procedures (SOPs) for IFS and VT Online/Configurator processes
• Train personnel on system functionality, reporting tools, and procedural updates
• Establish and implement communication strategies to improve data quality awareness and issue resolution
• Field questions and troubleshoot system and data issues for the countertop division, including evaluation of program change requests
• Support migration, implementation, and testing of IFS upgrades related to the countertop division
• Research, analyze, and resolve customer master data issues, order entry issues, and pricing issues within the countertop division
• Understand EDI data and processes
• Understand pricing structure and implement as needed
• Coordinate and support the systemic implementation of new and updated products across platforms
• Troubleshoot, test, and validate electronic data transfers related to VT Online and the Configurator
• Develop and submit IT requests for system enhancements, corrections, and reporting needs
• Support entry screen and program development initiatives
• Complete special projects and additional responsibilities as assigned by management
• Support the Data Entry Specialist by serving as a backup for data entry tasks

Requirements:

• Experience in a customer service administration, reporting, data management, or systems support role
• High School diploma or equivalent
• Experience handling multiple priorities and projects in a fast-paced environment
• Ability to troubleshoot data or system-related issues and coordinate solutions across internal teams
• Experience supporting system processes, workflows, or administrative functions in a manufacturing or operations-based environment
• Demonstrated experience managing and maintaining customer, item, or product data with a high level of accuracy
• Experience working with ERP systems (such as IFS, Infor XA, or similar), including data entry, maintenance, and reporting
• Associates degree