Customer Service Coverage Consultant

AO Globe Life is expanding its remote team and hiring professionals to conduct virtual consultations with individuals and families already connected with the organization. The role involves guiding clients through benefit options and supporting them during enrollment, all while working in a flexible, remote environment.

Responsibilities:

• Conduct virtual consultations with clients via Zoom
• Assess needs and guide individuals through appropriate benefit options
• Explain programs clearly and support clients through enrollment
• Maintain accurate records and follow up as needed
• Participate in team meetings, coaching, and development sessions
• Collaborate with team members to improve performance and results

Requirements:

• Authorized to work in the United States
• Windows-based computer with webcam
• Reliable internet connection
• Background in leadership, client service, or consultative roles
• Strong communication skills and confidence in virtual settings
• Self-motivated, organized, and comfortable working independently
• Proficient with digital tools and remote communication platforms