Implementation Project Manager

Vantaca is a rapidly growing company that has achieved unicorn status, aiming to transform an entire industry with its innovative platform. The Implementation Project Manager will be responsible for managing client relationships and coordinating specialist teams to ensure exceptional onboarding experiences for clients prior to go-live.

Responsibilities:

• Serve as primary point of contact throughout the pre-go-live implementation process
• Conduct partnership alignment, discovery, and regular project plan calls with clients
• Manage client expectations and provide consultative guidance on implementation approach
• Build trust and confidence through proactive communication and issue resolution
• Conduct owner touchpoint calls to assess go-live confidence throughout process
• Coordinate scheduling and deliverables across Admin, Accounting, and Action Items Solutions Consultants
• Work with Integration Coordinator to ensure banking, payment, and third-party integrations are ready
• Partner with Data team on migration scheduling, data quality validation, and import coordination
• Facilitate handoffs between specialist teams and ensure continuity of client experience
• Monitor specialist work quality and timeline adherence across all functional areas
• Develop and manage detailed project plans with specialist input and coordination
• Monitor progress across all specialist workstreams and maintain overall timeline
• Proactively identify potential issues and coordinate solutions across specialist teams
• Ensure all pre-go-live deliverables are completed and validated before go-live
• Gather feedback from clients and specialist teams to improve coordination processes
• Identify opportunities to enhance PM coordination and specialist collaboration
• Leverage AI tools for project tracking, client communication, and coordination optimization
• Explore AI applications for predictive project management and automated status reporting
• Ensure smooth transition from Sales team with complete client context and expectations
• Coordinate comprehensive handoff to Customer Enablement team at go-live
• Provide detailed client documentation and specialist insights to CES team
• Validate client readiness for post-go-live adoption and optimization phase
• Partner with Data team on migration timelines and quality validation
• Coordinate with Integration Coordinator on technical setup and testing
• Work with all specialist teams to ensure integrated delivery approach
• Collaborate with Customer Enablement team on handoff preparation and client transition

Requirements:

• Bachelor's degree or equivalent experience in project management, business administration, or related field
• Minimum 2-3 years of project management experience, preferably in SaaS implementation
• Proven experience managing complex projects with multiple stakeholders and specialists
• Strong background in client relationship management and expectation setting
• Exceptional communication and presentation skills with clients and internal teams
• Advanced project management and cross-functional coordination capabilities
• Strong organizational skills with ability to manage multiple complex implementations simultaneously
• Proven problem-solving abilities and consultative client approach
• Strong technology background with understanding of SaaS platforms and integrations
• Advanced Excel skills and project management tool proficiency (Rocketlane, Asana, etc.)
• Comfort with AI tools for project management, communication, and process optimization
• Data management skills and ability to interpret client requirements
• Excellent public speaking and meeting facilitation abilities
• Professional, positive, and constructive communication style
• Ability to build trust and confidence with clients throughout implementation
• Experience managing client expectations and delivering difficult conversations when necessary
• Openness to AI-enhanced client communication and relationship management tools