Sr. Manager, Product Manager - Hardware & Software Asset Management (HAM/SAM) (REMOTE)

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. They are seeking a Sr. Manager, Product Manager - Hardware & Software Asset Management (HAM/SAM) to oversee the strategic ownership and delivery of asset management capabilities, ensuring compliance and efficiency across a global enterprise.

Responsibilities:

• Own and articulate the product vision and strategy for Hardware and Software Asset Management
• Conduct market research, platform benchmarking, and trend analysis to identify best practices, regulatory changes, and emerging capabilities in IT asset management
• Define and maintain a multi‑year product roadmap aligned to enterprise IT priorities, audit and compliance needs, financial optimization goals, and the broader ServiceNow platform strategy
• Establish and enforce product governance, including intake standards, prioritization frameworks, lifecycle management, compliance alignment, and value realization metrics
• Serve as the primary executive‑facing point of contact for the end‑to‑end hardware and software asset management experience delivered through ServiceNow HAM/SAM
• Build and sustain trusted partnerships with IT Asset Management (ITAM), Finance, Procurement, Security, Infrastructure, and cross‑functional operational teams
• Lead strategic discovery sessions to identify opportunities for automation, standardization, cost reduction, risk mitigation, and user experience improvement across asset lifecycle processes
• Act as a thought partner on ServiceNow HAM/SAM capabilities and best practices, guiding leaders toward the right investments
• Lead demand management, ensuring transparent, outcome‑driven prioritization across global IT and business stakeholders
• Balance strategic initiatives, compliance mandates, audit requirements, operational priorities, and platform health
• Define and track product success metrics including accuracy, compliance, asset lifecycle efficiency, licensing optimization, cost savings, automation effectiveness, and user satisfaction
• Deliver regular reporting on outcomes, risks, value delivered, and roadmap progress to senior leadership
• Translate product strategy into epics, features, and a prioritized product backlog for HAM and SAM
• Define feature‑level functional requirements, asset lifecycle workflows, integrations, business rules, and service design in partnership with architects and platform engineering
• Lead backlog refinement to ensure user stories are well defined, estimated, and sequenced for development
• Maintain clear and high‑quality documentation to support development, testing, operations, audits, and ongoing asset governance
• Stay current on ServiceNow HAM/SAM capabilities, releases, roadmaps, integrations, and best practices
• Identify opportunities to simplify, standardize, or retire legacy asset workflows, manual processes, and unsupported customizations
• Promote intuitive, compliant, and automated asset management experiences across the enterprise
• Ensure all solutions align to platform standards, architectural principles, auditability requirements, and long‑term scalability

Requirements:

• Minimum of 10+ years' experience in ServiceNow HW/SW Asset Management and a bachelor's degree in Computer Science, Information Technology, Engineering or Mathematics (STEM) or a related field or equivalent combination of related work experience and schooling in lieu of degree
• 10+ years Hands‑on experience with ServiceNow Hardware Asset Management and/or Software Asset Management (HAM/SAM)
• 5+ years using product management practices including roadmap planning, prioritization, value measurement, and governance
• Proven ability to perform business analysis, write high‑quality requirements, and support delivery teams
• Experience working in Agile or hybrid delivery models
• ServiceNow certifications (CSA, CIS‑HAM, CIS‑SAM, or other domain‑specific certifications)
• Experience in large, highly regulated, or global organizations
• Experience with the broader ServiceNow platform
• Experience partnering with system integrators or managed service providers
• Experience or certification with Agile or Scaled Agile Framework