Senior Manager, Process Engineer

KLDiscovery is hiring a Senior Manager, Process Engineer to build the industrial engineering function from the ground up. This role involves process design, performance measurement, and cross-functional leadership in a high-volume operations environment.

Responsibilities:

• Own end-to-end process mapping across all operational workflows, from intake through delivery
• Apply Lean, Six Sigma, DMAIC, and Theory of Constraints to identify waste and redesign for throughput and quality
• Establish KLD-wide documentation standards (SOPs, swimlane maps, RACI), maintain a current- and future-state process library that serves as the operational baseline for all functions, and lead process design for new capability launches so scalability is engineered in from day one
• Identify and actively manage the binding constraint in the production system at all times
• Build capacity models that connect staffing, work mix, and throughput to revenue and delivery commitments
• Develop surge capacity playbooks and flex staffing frameworks, and partner with Ops leaders to sequence and prioritize investments based on constraint analysis and unit economics
• Design and own the KPI framework for operational performance, including throughput, cycle time, error rate, cost per unit, and capacity utilization
• Build dashboards and reporting cadences that give leadership real-time visibility into process health
• Run structured variance analysis to surface root causes, not symptoms, and deliver executive-ready reports with clear recommendations
• Lead a process improvement council across Ops, Product, Technology, and Finance to align on priorities and eliminate duplicative effort
• Partner with Product and Engineering to translate process requirements into automation and tooling specifications
• Build credibility through data, transparency, and demonstrated results, and represent the process function in executive planning and investment decisions
• Hire, develop, and retain a team of industrial engineers and process analysts
• Build the IE function from an ad hoc resource into a standing capability the business relies on
• Coach practitioners in structured problem-solving and stakeholder communication, and establish a continuous improvement culture that does not depend on the IE team to initiate every project

Requirements:

• Eight or more years in industrial engineering, process engineering, or operational excellence in a high-volume environment
• Proven track record of designing and implementing process improvements with measurable impact on throughput, cost, or quality
• Strong analytical and quantitative skills, with proficiency in process mapping tools, statistical analysis, and data visualization
• Demonstrated ability to lead cross-functional teams without direct authority
• Experience in PE-backed or high-growth environments where urgency and resource constraints are the norm
• Executive-grade communication; able to translate process findings into business decisions
• Bachelor's degree in industrial engineering, operations research, or a related quantitative field; advanced degree a plus
• Track record of developing and promoting talent within the function
• Lean Six Sigma Black Belt or equivalent certification strongly preferred
• Experience building or leading an IE or operational excellence function, not just contributing to one