Sr. Customer Value Manager - 11436

Coupa is a leader in total spend management through its innovative AI-driven platform. They are seeking a Senior Customer Value Manager to lead customer engagement strategies, develop success plans, and drive measurable impact for clients across various industries.

Responsibilities:

• Establish your role as trusted advisor to the customer by bringing strategic direction and providing strong internal advocacy on behalf of your customers
• Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business objectives
• Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving the defined business outcomes, realizing value and expanding their Coupa partnership
• Develop customers into advocates by creating opportunities to showcase success via events, webinars, case studies, and analyst references
• Strengthen Coupa’s market presence by fostering relationships that generate references, peer-to-peer influence, and NPS growth
• Build Tomorrow Together by developing and sharing best practices, challenging the “status quo” and providing feedback to ensure Customer Value Management is continuously improving

Requirements:

• 8 Years P2P and/or S2C domain expertise
• Ability to collaborate naturally and incorporate big-picture, 'win-win' negotiation skills
• Perseverance in both challenging and recurring situations
• An entrepreneurial mindset, focusing on outcome-based problem solving
• Solid organizational, interpersonal and data analytics skills
• Ability to develop and maintain executive relationships and incorporate associated influencing strategies
• Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams
• Minimum Bachelor's degree required
• Flexibility to travel up to 40%
• Preferred candidates will have customer / client management experience, either via consulting/BPO experience or from S2C SaaS software/solutions
• Master's degree is preferred