Implementation Project Manager

Attentive is an AI marketing platform that specializes in 1:1 personalization to enhance brand and customer connections. The Implementation Project Manager will lead complex enterprise customer implementations, ensuring timely and high-quality project delivery while managing cross-functional teams and stakeholder relationships.

Responsibilities:

• Lead enterprise-scale, multi-product implementation projects across SMS, Email, Push, and AI - often spanning multiple geographies and customer brands
• Create and own detailed project plans, timelines, and governance structures that bring order and predictability to complex customer launches
• Drive accountability across Attentive and customer stakeholders, ensuring scope, timelines, and deliverables are clearly defined and met
• Manage cross-functional execution across Implementation, Solutions Architecture, Product, Engineering, and Customer Success
• Anticipate risks, escalate effectively, and develop mitigation plans that keep projects moving forward without compromising quality
• Serve as the single point of project accountability for enterprise customer implementations - representing Attentive’s delivery commitments to senior customer stakeholders
• Build trusted relationships with customer project managers, technical leads, and executives
• Lead joint steering committees, status updates, and executive reviews to maintain transparency and confidence throughout the implementation
• Align internal leaders across Revenue, Product, and Services to ensure decisions are made quickly and in the best interest of customer success
• Partner with Solutions Architects to ensure technical requirements, data integrations, and platform configurations are correctly scoped and implemented
• Coordinate dependencies across internal product surfaces (e.g., data pipelines, APIs, message delivery systems) and external customer or partner platforms
• Track project metrics - including implementation velocity, defect rates, launch readiness, and customer satisfaction to measure and improve delivery performance
• Capture learnings from each project and contribute to the evolution of Attentive’s implementation playbooks and methodologies

Requirements:

• 6+ years of experience managing large-scale implementation or technical delivery projects for enterprise SaaS or martech customers
• Proven success leading multi-workstream projects across technical, operational, and business domains
• Strong technical fluency in areas such as data integrations, APIs, and platform configuration - able to translate complex requirements into actionable plans
• Exceptional communication and executive presence - capable of engaging senior customers and internal stakeholders with clarity and confidence
• Expertise in building governance models, risk frameworks, and communication cadences for enterprise projects
• Experience with project management tools (e.g., Asana, Rocketlane, Jira, Smartsheet) and CRM systems (e.g., Salesforce)
• PMP, PMP, or comparable certification is a plus