Attentive is an AI marketing platform that specializes in 1:1 personalization to enhance brand and customer connections. The Implementation Project Manager will lead complex enterprise customer implementations, ensuring timely and high-quality project delivery while managing cross-functional teams and stakeholder relationships.
Responsibilities:
- Lead enterprise-scale, multi-product implementation projects across SMS, Email, Push, and AI - often spanning multiple geographies and customer brands
- Create and own detailed project plans, timelines, and governance structures that bring order and predictability to complex customer launches
- Drive accountability across Attentive and customer stakeholders, ensuring scope, timelines, and deliverables are clearly defined and met
- Manage cross-functional execution across Implementation, Solutions Architecture, Product, Engineering, and Customer Success
- Anticipate risks, escalate effectively, and develop mitigation plans that keep projects moving forward without compromising quality
- Serve as the single point of project accountability for enterprise customer implementations - representing Attentive’s delivery commitments to senior customer stakeholders
- Build trusted relationships with customer project managers, technical leads, and executives
- Lead joint steering committees, status updates, and executive reviews to maintain transparency and confidence throughout the implementation
- Align internal leaders across Revenue, Product, and Services to ensure decisions are made quickly and in the best interest of customer success
- Partner with Solutions Architects to ensure technical requirements, data integrations, and platform configurations are correctly scoped and implemented
- Coordinate dependencies across internal product surfaces (e.g., data pipelines, APIs, message delivery systems) and external customer or partner platforms
- Track project metrics - including implementation velocity, defect rates, launch readiness, and customer satisfaction to measure and improve delivery performance
- Capture learnings from each project and contribute to the evolution of Attentive’s implementation playbooks and methodologies
Requirements:
- 6+ years of experience managing large-scale implementation or technical delivery projects for enterprise SaaS or martech customers
- Proven success leading multi-workstream projects across technical, operational, and business domains
- Strong technical fluency in areas such as data integrations, APIs, and platform configuration - able to translate complex requirements into actionable plans
- Exceptional communication and executive presence - capable of engaging senior customers and internal stakeholders with clarity and confidence
- Expertise in building governance models, risk frameworks, and communication cadences for enterprise projects
- Experience with project management tools (e.g., Asana, Rocketlane, Jira, Smartsheet) and CRM systems (e.g., Salesforce)
- PMP, PMP, or comparable certification is a plus