IT Manager - Engineering Tools Business Analysts [REMOTE JOB]

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company. We are seeking an experienced Manager to lead a team of business analysts supporting the BAE Systems Enterprise portfolio of Engineering Tools, ensuring effective collaboration and delivering high-quality solutions that meet stakeholder needs.

Responsibilities:

• Leverage MS Teams and workflows to create a single source of truth and hub for the team. Create and share best practices with teammates
• Lead and manage a team of application owners, including providing guidance, coaching, and performance feedback
• Foster a culture of collaboration, innovation, and continuous improvement
• Ensure team members have the necessary skills, resources, and support to deliver high-quality solutions
• Act as a primary liaison between Engineering, Procurement, Project Sponsors, End-Users and Technical Teams, to facilitate effective information sharing and coordination
• Manage stakeholder expectations, resolve conflicts, and negotiate priorities as needed
• Develop and maintain strong relationships with internal and external stakeholders to ensure program success. Communicate application support plans, roadmaps, progress, and issues to stakeholders, including business leaders and IT teams
• Drives collaboration and communication among IT teams and Engineering, ensuring aligned priorities and seamless operations
• Assist with Budgeting for sector application usage and drive continuous improvement in this area to utilize existing systems (Coupa, iValua, ServiceNow) to provide the data to stakeholders in a repeatable 'hands-free' manner
• Partner with Software Asset Management to transition Application License Management and fold in to Strategic Portfolio Management
• Drive operational excellence throughout the software renewal process to provide standardized output sharing utilization, license counts, and costs to our stakeholders
• Author roadmaps for tactical (e.g. application upgrades and releases) and strategic (e.g. digital thread integrations) planning for application portfolio
• Ensure compliance with IT standards, policies, and procedures with experience in and knowledge of DFARS; NIST SP 800-171, NIST SP 800-53, and CMMC or similar security controls and work to automate the control function as much as possible
• Provide technical guidance and oversight to the Business Analyst team, ensuring solutions meet technical requirements and standards
• Stay up-to-date with industry trends, technologies, and best practices to inform technical decisions

Requirements:

• Bachelors Degree in Computer Science, Information Technology, or a related Engineering field AND 6+ years of experience as a Business Analyst, IT, or a related field, with at least 2 years of experience in a management or leadership role
• Knowledge of Engineering Tools and Applications
• Managing service ticket operations, ensuring timely resolution of tickets and incidents in ServiceNow by monitoring SLAs, KPIs, and client satisfaction metrics to ensure service excellence
• Experience working with cross-functional teams and managing IT projects
• Proven experience managing COTS Application Licenses
• Knowledge of Engineering Tools deployment
• Excellent communication, collaboration and leadership skills
• Ability to work in a fast-paced environment and adapt to changing priorities with great time management and organizational skill
• Ability to analyze complex problems and develop creative solutions
• Ability to manage multiple projects and priorities simultaneously
• Strong business acumen and understanding of technical requirements
• Fluency in English, with ability to communicate effectively with stakeholders across different regions and cultures
• Experience in supporting engineering, manufacturing, operations, or a related field is preferred
• Certified Project Management Professional