Bilingual Health Care Customer Service Representative
United States of America
Full Time
2 weeks ago
$18 - $20 USD
Visa Sponsor
About this role
State Collection Service, Inc. is seeking Remote Bilingual Health Care Customer Service Representatives to join their fast-growing teams. The role involves handling inbound and outbound calls to resolve questions regarding insurance, financial assistance, and processing payments in a fast-paced environment.
Responsibilities:
- Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
- Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
- Acts to gain payment or arrangement of payment on behalf of the client as appropriate
- Follows client-specific protocols and policies when carrying out duties
- Investigates and responds to client enquiries as needed
- Enters and monitors payment arrangements
- Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
Requirements:
- 1+ years' experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills. The ability to work on multiple tasks simultaneously
- Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
- Ability to work successfully and cooperatively within a team-based environment
- Bilingual candidates will provide additional support for bilingual calls
- Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Minimum Speed Results: 40 mbps download, 5 mbps upload
- Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods
- Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred