Senior Customer Success Manager, Consumables-Household Goods

Amazon is one of the world's largest e-commerce platforms, and they are seeking a Senior Customer Success Manager to lead transformational growth for retail brands on their marketplace. The role involves creating vendor strategies, managing the complete product lifecycle, and collaborating with internal teams to enhance brand visibility and improve conversion rates.

Responsibilities:

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities, assess P&L impact, and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards
• Review performance metrics and present recommendations during vendor meetings
• Collaborate with cross-functional teams to resolve operational challenges
• Guide vendors on utilizing Amazon tools and systems effectively
• Participate in strategic planning sessions with category managers
• Support continuous improvement initiatives across the organization