Remote --- Automotive Customer Service Representative-Bilingual (Spanish)

TP is a global, digital business services company that delivers advanced business services to help brands streamline operations. They are seeking a Bilingual Automotive Customer Service Representative to connect with customers and resolve inquiries through various communication channels.

Responsibilities:

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns (English & Spanish)
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Requirements:

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Outstanding communication, listening, and analytical skills. (English & Spanish)
• Demonstrate commitment to following established procedures and be customer service driven
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Strong organizational and problem-solving skills
• Ability to prioritize tasks and work well under pressure while remaining focused
• Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Proactive approach to problem-solving with a focus on creating a positive customer experience
• Customer service and/or sales experience preferred
• College degree preferred but not required