Customer Relationship Management Specialist

Mungo Homes is looking for a detail-oriented HubSpot Specialist to support the integrity and effectiveness of their HubSpot ecosystem. This role involves managing incoming support requests, maintaining CRM assets, and ensuring system quality across multiple client portals.

Responsibilities:

• Build, update, and maintain CRM assets, including workflows, properties, pipelines, lists, forms, dashboards, views, and related system configurations, in alignment with approved standards
• Execute approved system changes, enhancement requests, and maintenance work submitted through the defined intake and ticketing process
• Support and maintain work across multiple client portals, currently eight, while preserving consistency, accuracy, and adherence to established standards
• Troubleshoot system issues, identify root causes, and resolve approved in-scope issues or route them for escalation when required
• Perform data cleanup, imports, validation, deduplication, and maintenance tasks using established rules and procedures
• Test completed work to confirm accuracy, expected behavior, and adherence to defined standards before release or handoff
• Maintain consistency across client portals by following approved naming conventions, build patterns, system structures, and governance requirements
• Document completed work, known issues, and relevant implementation details to support continuity, visibility, and handoff
• Identify requests or changes that introduce risk or require governance, architecture, integration, or release approval and escalate appropriately
• Partner with Clayton HubSpot Services leadership and support roles to ensure approved work is executed accurately and efficiently

Requirements:

• Strong analytical skills and high attention to detail
• Ability to translate business needs into clearly defined requirements
• Comfortable working within a structured, governed system with defined boundaries
• Clear and effective written communication skills
• Ability to handle and prioritize multiple projects and fast-paced time-sensitive tasks at once
• Ability to identify patterns, inconsistencies, and opportunities for improvement
• Ability to travel within the U.S. to collaborate with colleagues, attend conferences or professional development workshops
• A bachelor's degree (B. A.) from four-year college or university preferred
• 1-2 years of experience in business analytics, systems and user support and data management
• Experience working in the HubSpot ecosystem preferred
• Microsoft Office 365
• ERP software
• CRM software
• Valid state driver's license in good standing
• Minimum state required automobile insurance