Customer Service Representative

Bush & Bush Law Group, a leading personal injury law firm, is seeking a friendly and dedicated Customer Service Representative to join their team. This role is essential in providing outstanding service to clients and ensuring they receive the information and support they require during their legal journeys.

Responsibilities:

• Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries
• Collect and document essential information from clients regarding their cases, ensuring all necessary details are accurately logged
• Assist clients in navigating their cases by providing updates and information about the legal process
• Address and resolve client issues or concerns in a professional and empathetic manner, escalating complex situations to the appropriate team members when necessary
• Support administrative tasks as needed, including data entry, managing schedules, and organizing client files

Requirements:

• High school diploma or equivalent required; some college education preferred
• Previous experience in customer service, preferably in a legal or office environment
• Strong communication skills, both verbal and written, with a customer-centric approach
• Proficient in using Microsoft Office Suite and familiarity with case management software is a plus
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Empathy, patience, and a positive attitude when dealing with clients, especially during their challenging times
• some college education preferred
• familiarity with case management software is a plus