Technical Customer Success Manager (Central/East USA)

Motorq is the leading connected vehicle intelligence platform, processing millions of data points daily. They are seeking a Technical Customer Success Manager to manage enterprise relationships and drive customer success through technical onboarding and integration projects.

Responsibilities:

• Own the end-to-end customer relationship from a product and technical perspective, understanding business needs and driving measurable ROI
• Lead technical onboarding and integration projects, including discovery, solution evaluation, and implementation planning
• Maintain ongoing relationships with enterprise customers, managing open items, timelines, and product/technical updates
• Identify expansion opportunities with Sales and develop strategies to increase product adoption and deepen customer use cases
• Serve as the internal voice of the customer - channeling feedback to Product and Engineering to drive Product growth and adoption
• Build and maintain customer-specific technical documentation and release communications
• Develop and lead cross-functional initiatives that improve Motorq's ability to serve enterprise customers at scale
• Develop deep Motorq product expertise to support retention planning and long-term customer success strategies

Requirements:

• Experience managing enterprise customer relationships at a B2B SaaS company in a technical, customer-facing capacity
• Comfortable navigating diverse communication styles across international time zones and distributed teams
• Familiarity working alongside software developers and other technical roles
• Understanding of API requests and SQL querying in Snowflake or similar platforms