Tree Top Staffing LLC is seeking a customer-oriented and motivated Customer Service Representative. The role involves managing customer calls, resolving service issues, and identifying sales opportunities while maintaining a friendly and professional demeanor.
Responsibilities:
- Managing large volume of customer calls
- Stay friendly and helpful
- Resolve questions and service issues for customers via phone, email and text
- Accurately document customer interactions
- Determine opportunities for new sales
- Sell products to established customers through up-selling and cross-selling
- Resolve all inbound and outbound support requests per established guidelines
- Identify and act as a company ambassador at all times
- Be professional
Requirements:
- Customer service experience
- Demonstrated ability to provide outstanding customer service
- Customer-centric
- Result-driven
- Focus on quality and attention to detail
- Good time-management skills
- Ability to multi-task
- Strong interpersonal and communication skills
- Critical-thinker and problem-solver
- Ability to work with minimal supervision