Software Support Engineer

Skyline Products, Inc. is the leading provider of fuel price management software for the convenience store industry. They are seeking a Software Support Engineer to provide technical support, troubleshoot issues, and ensure a positive customer experience.

Responsibilities:

• Provide technical support for Windows-based software applications
• Troubleshoot and resolve customer issues via phone and email
• Manage and prioritize multiple support requests in a fast-paced environment
• Collaborate with a small, agile team to deliver timely solutions
• Help ensure a positive customer experience through clear communication and follow-up

Requirements:

• 1–2 years of experience in software product support, technical support, or a related role
• Strong troubleshooting skills in Windows operating systems
• Familiarity with Windows server environments
• Excellent written and verbal communication skills
• Ability to multitask and adapt in a growing organization
• Ability to pass a background check and drug screen (including marijuana)