Salesforce Business Systems Analyst

MDAEdge is a company seeking a Principal Business Systems Analyst - Salesforce who will lead enterprise-level Salesforce implementations and optimizations. The role involves collaborating with various teams to align business needs with technical solutions and mentoring analysts in best practices.

Responsibilities:

• Lead complex cross-departmental requirement gathering, analysis, and system design using Salesforce best practices
• Collaborate with technical and business teams to deliver scalable Salesforce solutions that meet organizational goals
• Organize and document user requirements, workflows, and process improvements using SMART criteria
• Define user stories, acceptance criteria, and project artifacts within Azure DevOps
• Partner with Quality Assurance teams to develop test plans, test cases, and defect management processes
• Create and maintain data documentation, use cases, mockups, SQL queries, and reporting structures
• Mentor and guide analysts, promoting best practices in business analysis, agile delivery, and continuous improvement
• Coordinate with teams to ensure successful sprint delivery and agile maturity across IS teams
• Conduct process assessments to identify opportunities for automation or efficiency using LEAN techniques
• Provide ongoing mentorship on best practices including documentation, change management, and workflow governance
• Offer on-call or after-hours support when necessary

Requirements:

• Associate's degree or equivalent education and work experience
• Minimum 3 years of experience as a Business Systems Analyst in an agile environment
• Strong Salesforce expertise, including data models, workflows, integrations, and architecture design
• Experience in creating and managing Salesforce user roles, profiles, and permissions
• Knowledge of Microsoft SQL Server, queries, and reporting
• Experience working with healthcare regulations such as HIPAA, HITECH, and CMS guidelines
• Ability to evaluate existing processes and recommend improvements
• Strong communication skills to translate business needs into technical requirements
• Demonstrated leadership in resolving complex system issues
• Experience integrating Salesforce with third-party systems (EHRs, billing platforms, etc.)
• Experience using LEAN methodologies to improve business processes
• IIBA certification required upon hire
• Experience with healthcare or health insurance environments
• Experience with Facets or similar healthcare platforms
• Proven track record of supporting agile teams in backlog refinement and sprint planning