MDAEdge is a company seeking a Principal Business Systems Analyst - Salesforce who will lead enterprise-level Salesforce implementations and optimizations. The role involves collaborating with various teams to align business needs with technical solutions and mentoring analysts in best practices.
Responsibilities:
- Lead complex cross-departmental requirement gathering, analysis, and system design using Salesforce best practices
- Collaborate with technical and business teams to deliver scalable Salesforce solutions that meet organizational goals
- Organize and document user requirements, workflows, and process improvements using SMART criteria
- Define user stories, acceptance criteria, and project artifacts within Azure DevOps
- Partner with Quality Assurance teams to develop test plans, test cases, and defect management processes
- Create and maintain data documentation, use cases, mockups, SQL queries, and reporting structures
- Mentor and guide analysts, promoting best practices in business analysis, agile delivery, and continuous improvement
- Coordinate with teams to ensure successful sprint delivery and agile maturity across IS teams
- Conduct process assessments to identify opportunities for automation or efficiency using LEAN techniques
- Provide ongoing mentorship on best practices including documentation, change management, and workflow governance
- Offer on-call or after-hours support when necessary
Requirements:
- Associate's degree or equivalent education and work experience
- Minimum 3 years of experience as a Business Systems Analyst in an agile environment
- Strong Salesforce expertise, including data models, workflows, integrations, and architecture design
- Experience in creating and managing Salesforce user roles, profiles, and permissions
- Knowledge of Microsoft SQL Server, queries, and reporting
- Experience working with healthcare regulations such as HIPAA, HITECH, and CMS guidelines
- Ability to evaluate existing processes and recommend improvements
- Strong communication skills to translate business needs into technical requirements
- Demonstrated leadership in resolving complex system issues
- Experience integrating Salesforce with third-party systems (EHRs, billing platforms, etc.)
- Experience using LEAN methodologies to improve business processes
- IIBA certification required upon hire
- Experience with healthcare or health insurance environments
- Experience with Facets or similar healthcare platforms
- Proven track record of supporting agile teams in backlog refinement and sprint planning