Key skills
Technical TroubleshootingSmartphone or device usageUSB HeadsetUSB KeyboardUSB MouseUSB WebcamEthernet cableStable Cable or Fiber ISP internet connectionContinuous DevelopmentBilingual English and SpanishProblem Solving
About this role
DISH TV is seeking a Remote Bilingual Customer Service Representative to provide information and support for billing, programming, and technical troubleshooting. The role involves engaging with customers to promote products and ensure they have a positive experience with DISH TV.
Responsibilities:
- Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
Requirements:
- High school diploma or GED
- Six months of related customer service and troubleshooting experience and/or training
- Flexible to work shifts that might include evenings, weekends, or holidays
- Smartphone or device with active data network connection
- Fluent in English and Spanish
- Pre-employment screen
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
- Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
- Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire
- Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
- Wired ethernet between modem and PC without the use of an adapter: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported